概要

  • Working as an Application Analyst at CureMD. My job responsibilities includes Client Implementation and Client Support.
  • Worked as Team Coordinator at Abacus Consulting for 6 months.
  • Worked as Email Support Executive at Abacus Consulting for 1 year for Careem project.
  • 1 and a half year experience as a customer relationship officer at Abacus Consulting for Telenor project.

工作经历

公司标识
Application Analyst
CUREMD
Oct 2018 - 代表 | Lahore, Pakistan

公司标识
Team Coordinator
Abacus Consulting
Jan 2018 - Jul 2018 | Lahore, Pakistan

• Accomplishment of team’s job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results; conducting training; implementing enforcing systems, policies, and procedures. Completion of operation's task by assigning and monitoring work; implementing productivity standards; resolving operations problems; implementing new procedures.

公司标识
Email Support Executive
Abacus Consulting
Mar 2017 - Jan 2018 | Lahore, Pakistan

To resolve customers concern and to respond through email; Maintaining of KPIs; Maintaining of personal Quality scores; Maintaining of CSAT; To take escalations from corporate customers and to resolve their concern on high priority as an additional task.

公司标识
Customer Relation Officer
Abacus Consulting
Oct 2015 - Feb 2017 | Lahore, Pakistan

学历

University of the Punjab
学士, 贸易学士, B.com‎
Commerce
等级 B+
2015

技能

初学者 Client Onboarding
熟练 Commitment to Customer Service
中级 Medical Billing Support (US Based Clients)
中级 تقوية العلاقات مع العملاء

语言

熟练 英语
熟练 乌尔都语